Shipping policy

SHIPPING POLICY

PROCESSING TIMES

All AuréNectar products are prepared and packaged with care. Please allow 2–5 business days for order processing before shipment. Processing times do not include weekends or holidays.

Processing time is separate from the shipping/transit time provided by the shipping carrier.

PREORDERS

Preorder items will begin shipping October 5, 2026. If an order contains both preorder and in-stock items, the entire order may be held and shipped together when the preorder item is ready. Please review the stated preorder and anticipated shipping information before completing your purchase.

 

SHIPPING & DELIVERY

Shipping rates and available delivery options are calculated and displayed at checkout. Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery times may be affected by carrier delays, weather, holidays, high shipping volumes, or other circumstances outside of AuréNectar’s control.

SHIPPING CHARGES ARE NON-REFUNDABLE

All shipping charges are non-refundable once incurred. Original shipping costs will not be refunded, including for refused packages, unsuccessful delivery attempts, or packages returned to sender due to an incorrect or incomplete shipping address provided by the customer, except where otherwise required by applicable law.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before placing your order.

If you notice an address error, contact AuréNectar as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

LOST, STOLEN OR MISSING PACKAGES

If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

AuréNectar will assist with available carrier information when possible; however, a carrier’s “delivered” scan does not automatically qualify an order for a refund or replacement. Any resolution will be determined based on the circumstances and applicable carrier procedures and law.

DAMAGED PACKAGES OR INCORRECT ORDERS

If your package arrives damaged or you receive an incorrect item, please contact AuréNectar promptly after delivery. Include your order number and clear photographs of the product, packaging, and shipping label so the issue can be reviewed.

FINAL SALE

All purchases are subject to the AuréNectar Return and Refund Policy. All sales are final except where a remedy is required by applicable law.